E-Comm 9-1-1 is committed to delivering exceptional emergency communications services that help save lives and protect property across British Columbia. As the first point of contact for 9-1-1 callers across 25 regional districts, E-Comm handles more than two million calls annually and provides dispatch services for police and fire agencies across the province. Operating in a 24/7 mission-critical environment, the organization also manages the largest multi-jurisdictional, tri-service emergency radio network in B.C.

E-Comm is entering a pivotal period defined by increasing call volumes, evolving service expectations, and technology modernization, including the implementation of Next Generation 9-1-1. This transformation is further informed by a provincially mandated independent review of governance, operational efficiency, and financial controls, reinforcing the need for greater transparency, operational discipline, and stakeholder alignment.

Reporting to the Board of Directors, the Chief Executive Officer will provide overall strategic leadership and operational guidance through this critical phase. The CEO will oversee the continued modernization of technology and infrastructure, while ensuring service excellence across operations. The role will also play a central part in strengthening trust-based relationships with municipalities, public safety partners, and provincial stakeholders, and ensuring transparency and accountability within a cost-recovery model.

The ideal candidate is an accomplished senior executive with a track record of leading complex, multi-stakeholder organizations through transformation. They bring strong strategic, financial, and operational leadership capabilities, along with a proven ability to build alignment, navigate complexity, and deliver measurable results. The successful candidate will be based in Greater Vancouver / Lower Mainland, British Columbia or willing to relocate.

The target compensation for this role is $340k – $370k plus membership in the Municipal Pension Plan, car allowance, and benefits, and vacation commensurate with the role.

To Apply

To fill this position, E-Comm 911 has partnered with leadership advisory firm Odgers. The search is being led by Hermina Khara and Callum Wallace. To explore this opportunity further, please contact Sana Iqbal Sana.Iqbal@odgers.com or submit your application online.

We thank all those who express an interest, however only those chosen for further consideration will be contacted.

Diversity, Equity, and Inclusion

E-Comm 911 is an equal opportunity employer. In accordance with provincial accessibility standards, upon request, accommodation will be provided by both Odgers and E-Comm 9-1-1  throughout the recruitment, selection and/or assessment process to applicants with disabilities.

Odgers is deeply committed to diversity, equity, and inclusion in all the work that we do. As part of our efforts to better understand our ability to reach as broad a pool of candidates as possible for our searches, our DEI team would like to encourage you to take a moment and access our Self-Declaration Form.